Job Description
Join the vibrant team at Grand Hotel Detroit, where we're seeking passionate Weekend Hotel Staff to deliver exceptional guest experiences. Located in the heart of downtown Detroit, our historic hotel offers a dynamic work environment with competitive pay and flexible scheduling. Perfect for students, hospitality professionals, and those seeking weekend work-life balance. Enjoy complimentary meals, staff discounts, and opportunities for advancement in one of Michigan's most iconic hospitality destinations.
Responsibilities
- Provide exceptional front desk services including check-ins, check-outs, and guest inquiries
- Manage room status updates and coordinate with housekeeping for efficient operations
- Handle guest complaints with professionalism and escalate when necessary
- Process payments and maintain accurate financial records
- Assist with valet services and luggage handling as needed
- Collaborate with security team to ensure guest safety
- Participate in daily briefings and training sessions
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work weekends and holidays consistently
- Basic knowledge of hotel management systems (e.g., Opera, PMS)
- Valid Michigan driver's license (for valet positions)
- Ability to stand for extended periods and lift up to 25 lbs
- Flexibility to cover varying shifts based on operational needs
- Positive attitude and commitment to guest satisfaction