Job Description
Join the Premier Team in Austin, Texas
We are seeking exceptional individuals to join our Weekend Hotel Staff. If you are looking for a role that offers competitive pay, flexible scheduling, and the opportunity to work in a vibrant, high-energy environment, this is your chance to shine. We pride ourselves on delivering world-class hospitality and are looking for team members who share our passion for guest satisfaction.
Why You'll Love Working With Us:
- Competitive Pay: Earn a competitive hourly rate with opportunities for performance bonuses.
- Flexible Schedule: Enjoy your weekdays free with our dedicated weekend-only shifts.
- Employee Benefits: Access to health benefits, employee dining discounts, and career advancement opportunities.
- Prime Location: Work in the heart of downtown Austin, surrounded by the best dining and entertainment the city has to offer.
Responsibilities
- Guest Services: Greet guests warmly upon arrival, assist with check-in and check-out procedures, and ensure a seamless experience.
- Front Desk Operations: Manage phone calls, respond to emails, and process payments accurately using hotel management software.
- Housekeeping Liaison: Coordinate with housekeeping teams to ensure rooms are ready for arrival and inspect rooms for quality assurance.
- Problem Solving: Handle guest inquiries, complaints, and special requests promptly and professionally to maintain high satisfaction scores.
- Security & Safety: Monitor lobby areas, secure building entrances, and adhere to all safety protocols and emergency procedures.
- Brand Representation: Uphold the hotel's brand standards and represent the company with integrity and professionalism at all times.
Qualifications
- Education: High school diploma or equivalent required; a degree in Hospitality or Business is a plus.
- Experience: Previous experience in hotel front desk operations, guest services, or customer support is preferred.
- Availability: Must be available to work weekends (Friday, Saturday, and Sunday) consistently.
- Skills: Strong interpersonal and communication skills with a focus on guest-centric service.
- Technical Proficiency: Basic computer literacy and experience with Property Management Systems (PMS) such as Opera or StayNTouch.
- Physical Demands: Ability to stand for extended periods, lift moderate weights, and navigate the hotel facility efficiently.