Job Description
Join our award-winning team at Grand Charlotte Hotel as a Front Desk Agent! We're urgently seeking friendly, energetic individuals to create memorable guest experiences in the heart of Charlotte's vibrant Uptown district. No prior experience required – we provide comprehensive training to help you succeed in this dynamic hospitality role. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in one of America's fastest-growing cities.
Responsibilities
- Warmly greet and check-in/out guests using hotel management systems
- Handle guest inquiries, requests, and complaints with professionalism
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance teams for guest needs
- Answer multi-line phones and direct communications efficiently
- Maintain organized front desk documentation and key systems
- Execute upselling initiatives for hotel amenities and services
Qualifications
- High school diploma or equivalent (GED)
- Exceptional customer service mindset and communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency and willingness to learn new systems
- Positive attitude and problem-solving abilities
- Reliable transportation and punctuality
- No hospitality experience required – training provided
- Ability to work evenings, weekends, and holidays