Job Description
Join our vibrant hospitality team at Grand Hotel Nashville, where Southern charm meets modern luxury! We're seeking energetic Weekend Hotel Staff to deliver exceptional guest experiences during peak weekend operations. Perfect for students, second-income earners, or hospitality enthusiasts seeking flexible weekend schedules. Enjoy competitive pay, complimentary meals, and a dynamic work environment in Music City's heart.
Responsibilities
- Provide exceptional front desk services including check-ins, check-outs, and guest inquiries
- Manage reservation systems and optimize room allocations
- Handle payment processing and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest concerns promptly and professionally
- Maintain accurate records of guest feedback and special requests
- Assist with valet services and luggage handling during peak hours
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years in hotel/customer service role
- Strong communication and conflict resolution skills
- Proficiency with PMS systems (Opera experience a plus)
- Ability to work flexible weekends and holidays
- Basic math and cash handling proficiency
- Valid Tennessee driver's license (for valet duties)
- Positive attitude and problem-solving mindset