Job Description
Welcome to The Grand Harbor Hotel & Resort, a premier destination in the heart of Baltimore. We are currently seeking enthusiastic and professional individuals to join our team for Weekend Shift Positions. If you are looking for a dynamic role in the hospitality industry with the flexibility to enjoy your weekdays off, this is the perfect opportunity for you.
Our team is the backbone of our luxury service experience. As a Weekend Staff member, you will play a crucial role in ensuring our guests receive exceptional service from check-in to check-out. We pride ourselves on our vibrant work culture, competitive compensation, and opportunities for professional growth.
Responsibilities
- Manage front desk operations efficiently, including check-ins, check-outs, and room assignments.
- Provide exceptional customer service and resolve guest inquiries and complaints promptly.
- Assist with housekeeping coordination to maintain high cleanliness standards in guest rooms and public areas.
- Process payments accurately and handle cash transactions and POS systems.
- Support the concierge team with local recommendations and special requests.
- Maintain a welcoming atmosphere in the lobby and assist with lobby seating and coordination.
- Adhere to all safety, security, and operational policies and procedures.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hotel operations, front desk, or customer service is preferred.
- Strong interpersonal and communication skills with a friendly demeanor.
- Ability to work flexible hours, including weekends and holidays.
- Basic computer literacy and proficiency with property management systems.
- Professional appearance and a positive attitude.