Job Description
Join the dynamic team at The Grand Plaza Hotel San Jose, where we pride ourselves on delivering exceptional hospitality experiences. We are currently seeking dedicated and energetic individuals to fill Weekend Shift positions across our Housekeeping and Front Desk departments. If you are looking for a rewarding career in the hospitality industry with flexible weekend hours, we want to hear from you.
As a key member of our staff, you will play a vital role in ensuring our guests have a memorable stay. We offer a competitive hourly rate, employee discounts, and a supportive work environment.
Responsibilities
- Front Desk: Check-in and check-out guests with efficiency and a warm smile; answer phone calls and manage emails.
- Housekeeping: Ensure guest rooms and public areas are spotless, tidy, and well-stocked with amenities.
- Guest Relations: Assist guests with inquiries, local recommendations, and special requests.
- Problem Solving: Address and resolve guest complaints or issues promptly to ensure high satisfaction.
- Operations: Assist in maintaining lobby cleanliness and organizing the front desk area.
- Teamwork: Collaborate with other departments to ensure seamless hotel operations during busy weekends.
Qualifications
- Previous experience in hotel or customer service is preferred but not required.
- Strong verbal communication skills and a professional demeanor.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Reliable attendance and a positive attitude.
- Basic computer literacy (e.g., Microsoft Office, property management systems).