Job Description
Are you looking for a rewarding career in hospitality?
The Grandview Hotel Group is seeking a dedicated Weekend Shift Supervisor to join our elite team in Cleveland, Ohio. If you thrive in a fast-paced environment and love providing exceptional guest experiences, we want to meet you.
As a Weekend Shift Supervisor, you will play a pivotal role in ensuring our property operates seamlessly during peak hours. You will lead a team of front desk agents, manage guest check-ins and check-outs, and ensure the highest standards of service are met.
Responsibilities
- Manage Front Desk Operations: Oversee front desk activities, ensuring smooth check-ins, check-outs, and luggage handling.
- Guest Relations: Greet guests warmly and resolve any inquiries or complaints to ensure 100% satisfaction.
- Team Leadership: Mentor front desk staff, delegate tasks, and provide support during busy weekend shifts.
- Administrative Duties: Process payments, manage reservations, and maintain accurate guest logs.
- Quality Assurance: Ensure the lobby and public areas are clean, organized, and welcoming at all times.
- Security & Safety: Adhere to all hotel safety protocols and conduct regular patrols of the premises.
Qualifications
- Experience: Minimum 1-2 years of experience in hospitality, hotel management, or customer service.
- Availability: Must be available to work weekends (Saturday and Sunday) and occasional holidays.
- Skills: Strong communication, problem-solving, and interpersonal skills.
- Software: Proficiency with hotel Property Management Systems (PMS) is a plus.
- Education: High school diploma or GED required; Associate’s degree in Hospitality preferred.
- Physical: Ability to stand for extended periods and lift up to 25 lbs.