Job Description
Welcome to The Jeffersonian Hotel, a historic landmark located in the heart of Richmond. We are dedicated to providing world-class hospitality and are currently seeking a dynamic and experienced Assistant General Manager to join our leadership team. If you are a passionate leader looking for a role where you can make a tangible impact on guest experiences and team development, we invite you to apply.
In this pivotal role, you will assist in the daily operations of our hotel, ensuring seamless service delivery and upholding our high standards of excellence.
Responsibilities
- Oversee daily hotel operations, including front desk, housekeeping, and food & beverage departments.
- Train, mentor, and motivate staff to ensure high performance and exceptional guest service.
- Manage budgets and financial reporting to ensure profitability and cost control.
- Handle complex guest inquiries and resolve complaints with diplomacy and efficiency.
- Ensure strict adherence to health, safety, and hygiene regulations.
- Collaborate with the General Manager on strategic planning and marketing initiatives.
- Conduct regular staff meetings and performance reviews.
Qualifications
- Minimum of 5 years of experience in hotel management or a related hospitality field.
- Strong leadership, communication, and interpersonal skills.
- Proficiency in property management systems (PMS) and Microsoft Office Suite.
- High school diploma or equivalent; Bachelor’s degree in Hospitality or Business preferred.
- Flexibility to work varying shifts, including weekends and holidays.