Job Description
Welcome to the Grand Omaha Hotel, where we redefine hospitality in the heart of Nebraska. We are currently seeking a dynamic and detail-oriented Front Desk Agent to join our award-winning team.
As the face of our establishment, you will play a crucial role in creating memorable experiences for our guests. We pride ourselves on our premium service standards and are looking for individuals who share our passion for excellence.
Why Join Us?
- Competitive hourly pay and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Discounted stays for employees and family.
- A supportive, team-oriented work environment.
If you are ready to advance your career in the luxury hospitality industry, we want to hear from you.
Responsibilities
- Check guests in and out efficiently, ensuring all necessary documentation and payments are processed accurately.
- Handle guest inquiries, complaints, and requests with empathy and professionalism.
- Manage the reservation system and maintain an accurate daily log of arrivals and departures.
- Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Assist with lobby operations, including concierge services and answering multi-line phone systems.
- Uphold the hotel's brand standards regarding appearance, attire, and grooming.
Qualifications
- High school diploma or GED required; prior hospitality experience is preferred but not mandatory.
- Strong verbal communication skills and a friendly, approachable demeanor.
- Proficiency in using computerized reservation and property management systems (e.g., Opera, Micros).
- Ability to stand for extended periods and lift moderate amounts of weight (up to 25 lbs).
- Flexibility to work varying shifts, including weekends and holidays.
- CPR and First Aid certification is a plus.