Job Description
Join Grand Harbor Hotel & Resort in Baltimore, MD, where your career in hospitality begins! We are currently seeking enthusiastic individuals for various entry-level positions. Whether you are a recent graduate, a student, or looking to switch careers, we provide comprehensive on-the-job training and a supportive team environment. No prior experience is necessary—just bring your energy and willingness to learn.
Why Join Us?
- Competitive starting pay.
- Flexible scheduling options.
- Employee discounts on dining and stays.
- Opportunities for internal promotion.
Responsibilities
- Provide exceptional customer service to guests by greeting them warmly and addressing their needs promptly.
- Assist with check-in and check-out procedures, ensuring accuracy and efficiency.
- Answer and direct phone calls, emails, and in-person inquiries professionally.
- Maintain the cleanliness and tidiness of the front desk, lobby, and common areas.
- Collaborate with housekeeping and maintenance staff to ensure guest rooms are ready.
- Handle cash transactions and reconcile daily deposits using the property management system.
- Stay informed about local attractions and amenities to provide helpful recommendations.
Qualifications
- No prior hotel or hospitality experience required.
- Must be at least 18 years old.
- High school diploma or GED is preferred.
- Strong interpersonal and communication skills.
- Ability to work weekends, holidays, and rotating shifts.
- Basic computer proficiency (typing and navigating software).
- Physical stamina to stand for long periods and lift moderate objects.