Job Description
Join our award-winning team at Grand Bay Hotel as we seek an enthusiastic Assistant Hotel Manager to shape our guest experience. No direct experience required—just a passion for hospitality and a drive to grow! We provide comprehensive training programs to develop your leadership, operations, and customer service skills. Work in the heart of San Francisco's vibrant downtown while building a rewarding career in luxury hotel management.
Responsibilities
- Oversee daily front desk operations and guest check-in/check-out processes
- Train and mentor front desk agents to ensure exceptional service standards
- Resolve guest inquiries and concerns with professionalism and empathy
- Assist with room inventory management and occupancy reporting
- Collaborate with housekeeping and maintenance teams for seamless operations
- Support revenue management initiatives and upselling opportunities
- Participate in hotel safety and emergency response protocols
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- Strong communication and interpersonal skills
- Ability to thrive in fast-paced, customer-focused environments
- Basic proficiency in hotel management software (e.g., Opera, PMS)
- Problem-solving mindset with attention to detail
- Valid California driver's license (required for property inspections)
- Flexible availability including nights, weekends, and holidays
- Passion for continuous learning and career development