Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Cleveland! We're seeking enthusiastic individuals to deliver exceptional guest experiences as Front Desk Agents. No prior hotel experience required – we provide comprehensive training for motivated team players. Enjoy competitive pay, benefits, and career growth opportunities in downtown Cleveland's premier hotel.
As the first point of contact for our guests, you'll create memorable moments through warm service and attention to detail. Our supportive environment welcomes career changers, recent graduates, and hospitality newcomers alike.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments
- Handle guest inquiries and resolve service issues
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent
- Strong customer service orientation
- Basic computer proficiency
- Excellent communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Professional appearance and positive attitude
- No experience necessary – training provided
- Must be authorized to work in the US