Job Description
Join our dynamic team at the Grand Oakland Hotel, where hospitality meets innovation! We're seeking passionate individuals to kickstart their careers in the luxury hotel industry. As an Entry-Level Front Desk Agent, you'll be the first point of contact for our guests, creating memorable experiences while mastering the art of guest service. Enjoy competitive pay, comprehensive training, and opportunities for growth in one of Oakland's premier hospitality destinations.
Responsibilities
- Provide exceptional check-in/check-out experiences for hotel guests
- Manage reservations and room assignments efficiently
- Handle guest inquiries with professionalism and problem-solving skills
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, property mgmt systems)
- Ability to multitask in a fast-paced environment
- Flexible availability including weekends and holidays
- Positive attitude and commitment to teamwork
- Must be authorized to work in the US