Job Description
We are seeking a dynamic and professional Front Desk Agent to join our award-winning team in New York City. As the face of our establishment, you will play a crucial role in creating a warm and welcoming environment for our guests. This is an urgent hiring opportunity for individuals who are eager to excel in a fast-paced hospitality setting.
Why Join Us?
- Competitive hourly rate of $18 - $22
- Comprehensive training and growth opportunities
- Employee discount programs
- Flexible scheduling
Join us in delivering world-class hospitality in one of the world's most vibrant cities.
Responsibilities
- Provide exceptional customer service to all guests, ensuring a seamless check-in and check-out experience.
- Manage incoming calls and emails with professionalism and efficiency.
- Handle guest inquiries, complaints, and requests promptly and courteously.
- Assist with administrative tasks such as mail distribution, billing, and data entry.
- Maintain the cleanliness and organization of the front desk and lobby area.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or equivalent required.
- Minimum of 1-2 years of experience in a front desk or reception role preferred.
- Proficiency in Microsoft Office Suite and property management systems (PMS).
- Strong verbal and written communication skills.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Must be friendly, approachable, and detail-oriented.