Job Description
Join the heartbeat of New Orleans hospitality as an urgent Front Desk Agent at Grand Orleans Hospitality! We're seeking dynamic individuals to deliver exceptional guest experiences in our iconic downtown location. As the first point of contact, you'll embody Southern charm while managing seamless check-ins, resolving inquiries with professionalism, and ensuring our guests feel welcomed from arrival to departure. This is your chance to thrive in a fast-paced environment where every interaction matters. Immediate start available!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modify bookings using Opera/PMS systems
- Resolve guest concerns promptly while maintaining service excellence
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling opportunities for room upgrades and amenities
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency in property management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of New Orleans attractions and services
- Flexibility to work nights, weekends, and holidays
- High school diploma or equivalent required
- Valid Louisiana driver's license preferred