Job Description
Urgent Hiring Opportunity! Join our award-winning team at Grand Hotel Minneapolis as a Front Desk Agent. We're seeking a dynamic hospitality professional to deliver exceptional guest experiences in the heart of downtown. This role offers competitive pay, comprehensive benefits, and rapid career advancement. Apply today and become part of Minnesota's premier hospitality destination!
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns promptly and maintain high satisfaction scores
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management software (Opera) for daily tasks
- Act as local tourism ambassador with destination knowledge
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexibility for evening/weekend/holiday shifts
- Valid work authorization and professional appearance
- Basic knowledge of Minneapolis attractions and transportation