Job Description
Join our award-winning hospitality team at Grand Hotel Milwaukee! We're seeking enthusiastic individuals to kickstart their careers in customer service as Front Desk Agents. No prior experience is required – we provide comprehensive training to help you succeed in this dynamic role. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our luxury downtown hotel.
Responsibilities
- Deliver exceptional guest experiences through warm check-in/check-out procedures
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve issues promptly with a solutions-oriented approach
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through professional appearance and communication
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Exceptional organizational abilities and attention to detail
- Positive attitude and passion for hospitality
- Ability to work flexible hours including evenings/weekends
- No experience necessary – we train the right candidates!