Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking enthusiastic, customer-focused Front Desk Agents to join our dynamic team in Orlando, Florida. No prior experience is required – we provide comprehensive training to help you succeed. As the first point of contact for our guests, you'll create memorable experiences while handling check-ins, managing reservations, and ensuring exceptional service. Join our award-winning team and grow your career in one of Florida's most vibrant hospitality destinations!
Responsibilities
- Efficiently check in/out guests using hotel management systems
- Manage reservations and room assignments with attention to detail
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Uphold cleanliness and organization at the front desk area
- Assist with basic concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications
- Flexible availability including weekends and holidays
- Positive attitude and passion for customer service
- Ability to stand for extended periods
- Willingness to learn hospitality procedures