Job Description
Join our award-winning team at Luxury Inn & Suites in the heart of Raleigh! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in our newly renovated downtown location. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of North Carolina's most vibrant cities. Immediate openings available!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modifications via phone/email
- Resolve guest concerns promptly and maintain high satisfaction standards
- Process payments and manage daily cash operations
- Coordinate with housekeeping and maintenance teams for guest requests
- Market hotel amenities and local attractions to enhance guest stays
- Maintain accurate records of guest feedback and service issues
Qualifications
- Minimum 1 year hotel or customer service experience preferred
- Exceptional communication and problem-solving skills
- Proficiency in property management systems (e.g., Opera, Cloudbeds)
- Ability to work flexible shifts including nights/weekends/holidays
- Strong attention to detail and organizational abilities
- Basic math skills for cash handling
- Positive attitude and passion for hospitality excellence
- High school diploma or equivalent required