Job Description
Launch your hospitality career with us! Grand Hospitality Group is seeking enthusiastic Entry-Level Front Desk Agents to deliver exceptional guest experiences at our premier Dallas location. No experience required – we provide comprehensive training. Join our team to become the welcoming face of our hotel, ensuring every guest feels valued from check-in to check-out.
Responsibilities
- Deliver outstanding customer service to all guests with professionalism and warmth
- Manage check-in/check-out processes efficiently using hotel systems
- Handle guest inquiries, requests, and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest needs
- Uphold safety standards and emergency protocols
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Proficient with basic computer applications
- Exceptional problem-solving abilities
- Positive attitude and willingness to learn
- Ability to work flexible shifts including weekends
- Attention to detail and organizational skills
- Must pass background check