Job Description
Launch your hospitality career in Seattle's vibrant downtown! Metropolitan Hospitality Group is seeking passionate Entry-Level Front Desk Agents to deliver exceptional guest experiences at our luxury urban retreat. This role offers comprehensive training and growth opportunities within our award-winning portfolio of properties. Enjoy competitive pay, flexible shift scheduling, and a supportive team environment where your people skills shine. Perfect for energetic individuals ready to make their mark in Seattle's thriving tourism scene!
Responsibilities
- Efficiently manage guest check-in/check-out processes with precision
- Handle phone inquiries and reservations with exceptional customer service
- Process payments and maintain accurate financial documentation
- Resolve guest concerns promptly and escalate complex issues
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide local recommendations and assistance to enhance guest stays
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with reservation systems
- Strong verbal communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Detail-oriented with cash handling experience preferred
- Positive attitude and problem-solving aptitude
- Ability to stand for extended periods
- Valid Washington State driver's license (for errands)