Job Description
Embark on an exciting hospitality career with Grand Plaza Hotel as an Entry-Level Front Desk Agent in vibrant Phoenix, AZ! We're seeking energetic individuals to deliver exceptional guest experiences while building foundational skills in luxury service. Join our award-winning team where professionalism meets opportunity in the heart of the Valley of the Sun.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservations, inquiries, and payment transactions
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and professionally
- Maintain accurate guest records and billing information
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or hospitality experience
- Exceptional communication and interpersonal skills
- Proficiency in hotel management software (training provided)
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays