Job Description
Are you looking for a rewarding opportunity to join a vibrant team in the heart of Austin? Austin Luxury Suites is currently seeking a dedicated Front Desk Agent to join our weekend team.
We pride ourselves on exceptional guest service and are looking for individuals who are energetic, organized, and ready to make a great first impression. No prior experience is necessary—just a great attitude and a willingness to learn!
Why Join Us?
- Flexible Weekend Schedule: Enjoy your weekdays free!
- No Experience Needed: We provide on-the-job training.
- Competitive Pay: $15.00 - $18.00 per hour.
- Growth Opportunities: Path to management roles.
Responsibilities
- Greet guests warmly and professionally upon arrival, handling check-ins and check-outs efficiently.
- Manage the front desk operations, including answering phones, routing calls, and responding to emails.
- Assist visitors with directions, recommendations, and local information.
- Maintain the cleanliness and organization of the lobby, reception area, and common spaces.
- Handle package deliveries and manage the concierge services.
- Resolve guest inquiries and complaints with patience and a focus on customer satisfaction.
- Process payments accurately and maintain proper financial records.
Qualifications
- No prior hospitality experience required; we train motivated candidates.
- High school diploma or equivalent is preferred.
- Excellent verbal communication and interpersonal skills.
- Ability to stand and move around for extended periods.
- Friendly, outgoing personality with a "can-do" attitude.
- Basic computer proficiency (Windows/Mac OS).
- Must be available to work weekends (Saturday & Sunday).