Job Description
Join our award-winning hospitality team as an Entry-Level Front Desk Agent at Grand Plaza Hotel! No experience required – we provide comprehensive training to launch your career in luxury guest services. Enjoy competitive pay, benefits, and growth opportunities in the heart of San Francisco. Your smile and enthusiasm will create memorable experiences for our global guests while building transferable skills in communication, problem-solving, and hospitality operations. Apply today to start your journey in one of the world's most vibrant cities!
Responsibilities
- Warmly welcome and register guests using hotel management systems
- Manage check-in/check-out procedures efficiently and accurately
- Handle guest inquiries, requests, and resolve concerns promptly
- Process payments, manage reservations, and maintain guest records
- Coordinate with housekeeping and maintenance teams for guest needs
- Operate switchboard and manage communications professionally
- Uphold brand standards through exceptional service delivery
Qualifications
- No prior experience required – open to career changers and recent graduates
- High school diploma or equivalent (current students welcome)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with attention to detail
- Proficiency in basic computer applications (training provided)
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and passion for guest satisfaction
- Must be authorized to work in the United States