Job Description
Join our award-winning team at Sacramento Hospitality Group as an Entry-Level Front Desk Agent! We're seeking passionate individuals to deliver exceptional guest experiences in our downtown Sacramento property. This role is perfect for hospitality newcomers with strong communication skills and a commitment to service excellence. Enjoy competitive pay, comprehensive training, and opportunities for career growth in California's vibrant capital city.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel management systems
- Handle guest inquiries, requests, and resolve concerns with professionalism
- Process reservations, payments, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and other departments
- Perform daily audits of front desk operations and financial transactions
- Uphold brand standards and ensure lobby area presentation excellence
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred (not mandatory)
- Proficient in basic computer applications and reservation systems
- Exceptional verbal communication and interpersonal skills
- Ability to work flexible shifts including weekends and holidays
- Valid California driver's license and reliable transportation
- Must pass background check and drug screening