Job Description
Join our award-winning team at Grand Plaza Hotel Cleveland and kickstart your hospitality career today! We're seeking dynamic individuals to fill immediate front desk positions offering flexible shift work including nights, weekends, and holidays. Enjoy competitive pay, comprehensive benefits, and opportunities for rapid advancement in a luxury downtown setting.
As a cornerstone of our guest experience, you'll handle check-ins/out, manage reservations, and resolve inquiries with professionalism and efficiency. Perfect for detail-oriented professionals who thrive in fast-paced environments.
Responsibilities
- Manage guest check-in/check-out procedures with speed and accuracy
- Process reservations and modify bookings using hotel management systems
- Address guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Execute upselling opportunities for room upgrades and amenities
- Ensure security protocols are followed at all times
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- High school diploma or equivalent required
- Valid Ohio driver's license preferred
- Must pass background check and drug screening