Job Description
Join the vibrant hospitality scene of Charlotte as a Weekend Front Desk Agent at the prestigious Grand Charlotte Hotel. We're seeking a charismatic professional to deliver exceptional guest experiences during high-demand weekend shifts. This role is perfect for individuals who thrive in fast-paced environments and possess a passion for creating memorable stays. Enjoy competitive compensation, flexible scheduling, and opportunities for career growth within our award-winning property.
Responsibilities
- Manage check-in/check-out procedures with efficiency and warmth
- Handle guest inquiries, reservations, and special requests
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards and service excellence
- Resolve guest concerns promptly and professionally
- Maintain security protocols for guest safety
Qualifications
- Previous front desk or hospitality experience required
- Exceptional communication and problem-solving skills
- Proficiency in hotel management systems
- Ability to work independently and as part of a team
- Strong attention to detail and organizational abilities
- Weekend availability (Saturday/Sunday shifts)
- Valid North Carolina hospitality certification preferred
- Basic knowledge of Charlotte attractions and services