Job Description
Join our dynamic team at the prestigious Grand Sunset Hotel in Los Angeles! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences during evening and weekend shifts. This role is perfect for individuals who thrive in fast-paced environments and value creating memorable moments for travelers from around the world.
As the first point of contact, you'll embody our brand's commitment to luxury service while handling check-ins, managing reservations, and resolving guest inquiries with finesse. Enjoy competitive pay, flexible scheduling, and a vibrant workplace in the heart of LA's entertainment district.
Responsibilities
- Efficiently manage guest check-ins/check-outs using our property management system
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Handle guest inquiries and resolve concerns promptly using conflict resolution skills
- Operate switchboard and manage multi-line phone systems
- Assist with concierge services and local area recommendations
- Maintain security protocols and safeguard guest confidentiality
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and multitasking abilities
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Los Angeles attractions and transportation
- Strong problem-solving and conflict resolution skills
- Valid California driver's license preferred
- Ability to stand for extended periods and lift up to 25 lbs