Job Description
Join our award-winning hospitality team at Grand Miami Hotel! We're seeking energetic individuals to kickstart their careers in luxury hotel operations. As a Front Desk Agent, you'll be the first point of contact for our international guests, delivering exceptional service while mastering the art of hotel operations. This role offers comprehensive training, growth opportunities, and a vibrant downtown Miami location.
What We Offer:
- Competitive hourly pay plus tips
- Comprehensive benefits package (health/dental/vision)
- Free hotel stays at sister properties worldwide
- Career advancement programs
- Employee discounts on dining and attractions
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera PMS
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping, concierge, and maintenance teams
- Upsell hotel amenities and services (spa, dining, tours)
- Maintain cleanliness and organization of front desk area
- Execute emergency procedures per hotel standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in basic computer applications (MS Office)
- Fluent in English; Spanish proficiency highly valued
- Ability to stand for extended periods and lift 25 lbs
- Flexible availability including nights/weekends/holidays
- Valid Florida driver's license (for airport shuttle duties)
- Positive attitude and problem-solving mindset