Job Description
Join our award-winning downtown Charlotte hotel as an Entry Level Front Desk Agent and kickstart your hospitality career! We're seeking energetic, guest-focused individuals to deliver exceptional experiences at our AAA Four-Diamond property. Enjoy competitive pay, comprehensive training, and opportunities for advancement in one of North Carolina's most vibrant cities.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Handle guest complaints with empathy and quick resolution
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Market hotel amenities and local attractions to guests
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (MS Office, PMS systems)
- Flexible schedule availability including nights/weekends
- Positive attitude and problem-solving mindset
- Valid North Carolina driver's license (if required for errands)