Job Description
Join our award-winning team as an Entry-Level Front Desk Agent at the prestigious Grandview Hotel in Manhattan! No experience required – we're seeking enthusiastic individuals ready to launch their hospitality career in the heart of NYC. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our global network.
As the first point of contact for our international guests, you'll create memorable experiences while mastering hotel operations. We offer flexible scheduling, employee benefits, and a dynamic work environment where your customer service skills shine.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries using PMS software
- Handle guest requests and resolve concerns promptly and professionally
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through meticulous attention to detail
- Participate in daily briefings and training sessions
Qualifications
- High school diploma or equivalent (required)
- Zero experience necessary – we provide comprehensive training
- Exceptional communication and interpersonal skills
- Proficient in basic computer applications
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Positive attitude with genuine passion for hospitality