Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Austin Hotel! We're seeking charismatic individuals to deliver exceptional guest experiences in our luxury downtown property. This part-time role offers flexible scheduling while allowing you to develop your hospitality career in one of America's most vibrant cities. Enjoy competitive pay, employee discounts, and a supportive work environment where your passion for service shines.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries with professionalism and problem-solving skills
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate reservation records and room status updates
- Upsell hotel amenities and services to enhance guest experiences
- Uphold strict cleanliness and safety standards at the front desk
Qualifications
- Previous hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Proficiency with basic computer systems and reservation software
- Flexible availability including evenings, weekends, and holidays
- Valid Texas driver's license (if required for errands)
- Positive attitude and commitment to guest satisfaction
- High school diploma or equivalent required