Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! No experience necessary – we provide comprehensive training for motivated individuals eager to start their hospitality career. Enjoy competitive pay, flexible scheduling, and growth opportunities within our luxury hotel chain. Located in the heart of Oakland, you'll be the first point of contact for guests, ensuring exceptional service and memorable experiences. Apply today to begin your journey in the dynamic hospitality industry!
Responsibilities
- Check-in and check-out guests efficiently using hotel management systems
- Manage reservations, answer phone inquiries, and handle guest requests
- Process payments, manage cash floats, and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest needs
- Uphold brand standards through professional appearance and service excellence
- Resolve guest concerns promptly and escalate complex issues appropriately
- Maintain a clean, organized front desk environment at all times
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and interpersonal skills
- Basic computer proficiency and willingness to learn new systems
- Exceptional customer service orientation and problem-solving abilities
- Ability to work flexible shifts including weekends and holidays
- Professional demeanor and positive attitude under pressure
- Attention to detail and accuracy in financial transactions
- Must be authorized to work in the United States