Job Description
Join our dynamic hospitality team at Grand Horizon Miami, where your passion for customer service shines! We're seeking enthusiastic Entry-Level Front Desk Agents to create unforgettable experiences for our guests. Located in the heart of Miami's vibrant coastline, our hotel offers a supportive environment for career growth. No prior experience required – we provide comprehensive training to ensure your success. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in the luxury hospitality sector.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries accurately
- Address guest concerns promptly and coordinate with housekeeping/bell staff
- Utilize hotel management software (Opera) for daily operations
- Process payments and maintain secure cash handling procedures
- Collaborate with team members to ensure seamless guest satisfaction
- Uphold brand standards through attentive service and property knowledge
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not mandatory
- Excellent verbal communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Basic computer proficiency with willingness to learn new systems
- Flexible availability including nights, weekends, and holidays
- Positive attitude and commitment to teamwork