Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking enthusiastic Entry-Level Front Desk Agents to join our vibrant Austin team. No experience required – we provide comprehensive training to build your skills in guest relations, reservation systems, and hotel operations. Perfect for recent graduates or career changers eager to grow in a supportive environment. Enjoy competitive pay, benefits, and the opportunity to work at one of Austin's premier downtown hotels.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, inquiries, and special requests via phone, email, and in-person
- Process payments, maintain accurate financial records, and manage cash flow
- Coordinate with housekeeping, maintenance, and management teams
- Uphold brand standards while creating memorable guest experiences
- Utilize property management systems (PMS) and office technology
- Resolve guest concerns promptly and escalate complex issues
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong customer service orientation and problem-solving abilities
- Basic computer literacy and willingness to learn new systems
- Professional appearance and positive demeanor
- Ability to work flexible hours including weekends, evenings, and holidays
- No prior experience necessary – training provided
- Valid work authorization required