Job Description
We are seeking a highly motivated and welcoming Entry Level Front Desk Agent to join our dynamic team in the heart of Boston. As the first point of contact for our guests, you will set the tone for their entire experience. This position is perfect for individuals looking to launch a career in the hospitality industry with no prior experience required. We provide comprehensive training to ensure your success and professional growth.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Health, dental, and vision insurance for full-time employees.
- Opportunities for advancement into management roles.
- Modern work environment in a historic Boston location.
Responsibilities
- Welcoming and greeting all guests with a professional and friendly demeanor upon arrival.
- Managing the front desk operations, including answering multi-line phones, routing calls, and taking accurate messages.
- Assisting visitors with directions, local recommendations, and general inquiries.
- Processing incoming and outgoing mail, packages, and deliveries efficiently.
- Maintaining the cleanliness and organization of the reception area and common spaces.
- Performing basic administrative duties such as filing, data entry, and scheduling appointments.
- Collaborating with the housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or equivalent (GED) required.
- Strong interpersonal and communication skills with a focus on customer service.
- Proficiency in Microsoft Office Suite and basic computer operations.
- Ability to multitask and remain calm in a fast-paced environment.
- A positive attitude and a willingness to learn new skills.
- Reliable transportation and flexibility to work varying shifts, including weekends and holidays.