Job Description
Join our award-winning team at the Grand Orleans Hotel and launch your hospitality career! We're seeking enthusiastic Front Desk Agents to create unforgettable guest experiences in the heart of New Orleans. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, benefits, and the chance to grow within our luxury property.
Responsibilities
- Deliver exceptional customer service to all guests with a warm and professional demeanor
- Manage check-in/check-out procedures efficiently using our property management system
- Handle guest inquiries, resolve issues, and coordinate with housekeeping/ maintenance teams
- Process payments accurately and maintain detailed guest records
- Uphold brand standards while promoting hotel amenities and local attractions
- Collaborate with cross-departmental teams to ensure seamless operations
Qualifications
- High school diploma or equivalent required
- No experience necessary – we train all team members
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and comfort with technology
- Positive attitude and passion for hospitality
- Ability to work flexible shifts including nights/weekends