Job Description
Join our award-winning hospitality team at Grand Oaks Hotel Group as an Entry-Level Front Desk Agent in Sacramento! We're seeking passionate individuals to create memorable guest experiences while launching their careers in luxury hospitality. Enjoy competitive pay, comprehensive benefits, and growth opportunities in California's vibrant capital city. No experience required – we provide full training for motivated team players!
Responsibilities
- Deliver exceptional guest service during check-in/out processes
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software (Opera/PMS training provided)
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency and willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving aptitude
- Flexible availability including weekends and holidays
- Valid California driver's license preferred
- Previous customer service experience a plus