Job Description
Join our dynamic hospitality team at the Grand Plaza Hotel as a Front Desk Agent! We're seeking a customer-focused professional to deliver exceptional guest experiences during weekend shifts. This role is perfect for individuals who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive compensation, flexible scheduling, and opportunities for growth within our luxury hotel chain.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for premium services
- Uphold brand standards through consistent service delivery
Qualifications
- 1+ years of front desk or hospitality experience
- Proficiency in hotel management software (Opera/PMS)
- Exceptional communication and problem-solving skills
- Ability to work flexible weekend shifts (Fri-Sun)
- High school diploma or equivalent required
- Basic knowledge of Houston area attractions
- Valid Texas driver's license preferred