Job Description
Join our award-winning team at Grand Plaza Hotel Cleveland as a Front Desk Agent – where your passion for hospitality meets opportunity! No prior experience required. We provide comprehensive training to launch your career in the heart of downtown Cleveland. Enjoy competitive pay, flexible scheduling, and a supportive work environment where your growth matters. Be the first smile guests see and make every stay memorable!
Responsibilities
- Deliver exceptional guest service through warm check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests with professionalism and problem-solving skills
- Maintain accurate front desk operations and documentation
- Collaborate with housekeeping and maintenance teams
- Process payments and manage cash drawer procedures
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- High school diploma or equivalent (required)
- Outstanding communication and interpersonal skills
- Basic computer proficiency and ability to learn systems quickly
- Strong attention to detail and organizational abilities
- Positive attitude and commitment to teamwork
- Ability to work flexible shifts including weekends/holidays
- No hospitality experience needed – we train you!
- Must pass background check and drug screening