Job Description
Embark on an exciting hospitality career with Grand Hospitality Group! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences at our prestigious Washington DC location. Perfect for recent graduates or career changers, this entry-level role offers comprehensive training and growth opportunities in the heart of the nation's capital. Join our award-winning team and become the first point of contact for travelers seeking memorable stays. Benefits include: competitive pay, health insurance, employee discounts, and advancement potential. Pennsylvania residents also encouraged to apply for our sister properties!
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries
- Operate hotel management systems (Opera, PMS)
- Coordinate with housekeeping and maintenance teams
- Handle guest complaints with professionalism and empathy
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions
- Maintain clean and organized front desk area
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- 0-2 years customer service experience
- Strong communication and interpersonal skills
- Proficiency in basic computer applications
- Ability to work flexible shifts (evenings/weekends)
- Attention to detail and problem-solving abilities
- Valid driver's license (for Pennsylvania locations)
- Basic knowledge of Washington DC/Pennsylvania geography