Job Description
Join the vibrant heart of New Orleans hospitality as a Full-Time Hotel Shift Supervisor at Grand Orleans Hospitality. We're seeking dynamic leaders to ensure exceptional guest experiences during overnight and evening shifts. Enjoy competitive pay, comprehensive benefits, and career advancement in one of America's most iconic cities.
Why Join Us?
- Competitive salary with performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Complimentary hotel stays nationwide
- Employee discounts on dining and entertainment
Responsibilities
- Oversee front desk operations during assigned shifts, ensuring seamless check-in/check-out processes
- Manage staff scheduling and performance during overnight/evening hours
- Handle guest complaints with professionalism and resolution-focused solutions
- Monitor security protocols and emergency procedures
- Train and mentor new team members on service standards
- Coordinate housekeeping and maintenance requests
- Prepare shift reports and operational summaries
Qualifications
- Minimum 2 years hotel supervisory experience
- Strong knowledge of PMS systems (Opera preferred)
- Excellent conflict resolution and communication skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic understanding of New Orleans tourism landscape
- Certified in CPR and First Aid
- Valid Louisiana driver's license
- Fluency in English; Spanish proficiency a plus