Job Description
Join our award-winning luxury hotel in the heart of Columbus as we seek a dynamic Guest Services Manager to elevate our guest experience. This pivotal role combines leadership excellence with hospitality innovation in one of Ohio's most vibrant destinations. You'll lead a team of dedicated professionals while creating unforgettable moments for our discerning clientele.
Responsibilities
- Oversee all front desk operations including check-in/check-out procedures and VIP guest handling
- Train and mentor guest services team on luxury service standards and conflict resolution
- Monitor guest satisfaction metrics and implement improvement strategies
- Collaborate with housekeeping, food & beverage, and event departments for seamless operations
- Handle escalated guest concerns with professionalism and discretion
- Manage inventory control for guest amenities and supplies
- Contribute to hotel revenue through upselling and personalized service recommendations
Qualifications
- 3+ years in hotel guest services management with luxury brand experience
- Proven leadership skills with team development track record
- Exceptional problem-solving and crisis management abilities
- Proficiency in Opera PMS and hospitality management software
- Strong knowledge of Columbus tourism landscape and attractions
- Valid Ohio food handler certification preferred
- Fluency in English; additional languages a plus