Job Description
Are you seeking a dynamic start to your career in the hospitality industry? San Diego Harbor Resort & Spa is currently hiring enthusiastic individuals for our Entry Level Hotel Agent positions. We are looking for reliable team members who want to grow within a world-class organization.
As a leading provider of luxury accommodations, we pride ourselves on delivering exceptional guest experiences. Whether you are an experienced professional looking for a new challenge or a fresh graduate eager to break into the industry, we offer comprehensive training and a supportive environment.
Why You Should Apply:
- Competitive Pay: Starting at $17.00/hr with opportunities for overtime.
- Flexible Shift Work: We offer various shifts, including day, evening, and weekend coverage to fit your lifestyle.
- Career Growth: We promote from within and provide clear pathways for advancement into management roles.
- Employee Benefits: Exclusive hotel discounts, health insurance, and paid time off.
Join us and become part of a team that makes San Diego’s hospitality scene shine.
Responsibilities
- Greet guests warmly upon arrival, ensuring a positive first impression and check-in experience.
- Handle front desk operations, including processing reservations, managing room keys, and verifying payments.
- Answer and direct incoming calls and emails promptly, answering common inquiries about local attractions and hotel amenities.
- Address guest concerns and complaints with empathy and professionalism, escalating complex issues to the Front Office Manager.
- Maintain the cleanliness and organization of the reception area, lobby, and back-office spaces.
- Assist in inventory management and restocking of front desk supplies as needed.
Qualifications
- High school diploma or GED is required; a degree in Hospitality or Business is a plus but not mandatory.
- No prior experience required – we provide full training for new hires.
- Must be at least 18 years of age.
- Must be available to work flexible shifts, including nights, weekends, and holidays.
- Strong interpersonal and communication skills with a customer-first mindset.
- Proficiency with computers and basic data entry.