Job Description
Join our dynamic team at Grand Plaza Hotel Cleveland for an immediate front desk position offering competitive pay and flexible shift schedules. We're seeking energetic professionals to deliver exceptional guest experiences in our downtown luxury hotel. Enjoy comprehensive training, career advancement opportunities, and a vibrant work environment in the heart of Cleveland's bustling entertainment district.
Responsibilities
- Manage guest check-in/check-out procedures efficiently using hotel software systems
- Handle guest inquiries, resolve complaints, and provide local area recommendations
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for guest requests
- Monitor security systems and ensure hotel safety protocols are followed
- Process billing transactions and manage cash drawer reconciliation
- Assist with valet services and luggage handling during peak shifts
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Proficiency in PMS systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math skills for financial transactions
- Valid Ohio driver's license (for valet duties)
- Ability to stand for extended periods and lift 25 lbs