Job Description
Launch your hospitality career with Grand Hospitality Group in vibrant Nashville! We're seeking passionate Entry-Level Hotel Associates to deliver exceptional guest experiences at our downtown property. No experience required—just your dedication to creating memorable stays for travelers worldwide. Enjoy competitive pay, comprehensive training, and growth opportunities within our award-winning hotel chain.
Responsibilities
- Provide exceptional front desk service including check-ins, check-outs, and guest inquiries
- Manage reservations and room status updates in our property management system
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Handle guest complaints with professionalism and escalate when necessary
- Process payments and maintain accurate financial records
- Assist with valet services and luggage handling
- Collaborate with concierge team to recommend local attractions
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not mandatory
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer literacy and comfort with reservation systems
- Professional appearance and positive attitude
- Ability to stand for extended periods and lift up to 25 lbs
- Tennessee hospitality certification (training provided)