Job Description
Join our dynamic hospitality team at Grand Hotel Raleigh, where we create memorable guest experiences around the clock! We're seeking energetic Entry Level Hotel Associates to support our 24/7 operations. Perfect for career starters, this role offers comprehensive training in front desk services, guest relations, and shift coordination. Work in a modern downtown setting with competitive pay, flexible shift options, and opportunities for advancement within our growing hotel chain. No experience required – just your positive attitude and commitment to excellence!
Responsibilities
- Handle guest check-ins/checkouts with efficiency and warmth
- Manage reservations and room assignments using hotel software
- Respond to guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate transaction records
- Perform nightly audits and shift handovers
- Uphold cleanliness and safety standards in public areas
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer proficiency
- Customer service mindset with problem-solving abilities
- Reliable transportation and punctuality
- Team player with collaborative spirit
- Willingness to undergo background check