Job Description
Join our award-winning downtown Nashville hotel and launch your hospitality career! We're seeking energetic Entry-Level Hotel Associates to deliver exceptional guest experiences in Music City's vibrant heart. No experience required – we provide comprehensive training to develop your skills in guest relations, operations, and service excellence. Enjoy competitive pay, flexible scheduling, and advancement opportunities within our growing portfolio of luxury properties. Discover why Forbes Travel Guide consistently ranks us among America's Best Hotels.
What We Offer:
- Industry-leading paid training program
- Health, dental, and vision benefits after 60 days
- Complimentary hotel stays nationwide
- Employee discounts on dining and entertainment
- 401(k) with company match
Responsibilities
- Deliver warm, personalized guest check-in/check-out experiences
- Manage guest inquiries via phone, email, and in-person
- Assist with concierge services and local recommendations
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate guest records
- Uphold brand standards in cleanliness and safety protocols
- Participate in daily pre-shift briefings and training sessions
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and POS system aptitude
- Exceptional communication and interpersonal skills
- Ability to stand/walk for extended periods
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening
- TN hospitality certification preferred (training provided)