Job Description
Join our dynamic team at Grand Bay Hotel Oakland and launch your hospitality career! We're seeking enthusiastic entry-level professionals to deliver exceptional guest experiences through our 24/7 operations. As a key member of our front-line staff, you'll work flexible shifts including evenings, weekends, and holidays while gaining hands-on experience in hotel operations. Enjoy competitive pay, comprehensive training, and growth opportunities within our renowned hotel chain.
Our Oakland location offers a vibrant work environment in the heart of the Bay Area, with convenient access to public transit and employee perks. Whether you're a recent graduate or career changer, this role provides the perfect foundation for advancement in hospitality management, guest services, or event coordination.
Responsibilities
- Provide exceptional guest service at front desk, concierge, or housekeeping stations
- Manage check-in/check-out processes efficiently using hotel management systems
- Respond to guest inquiries and resolve issues promptly with a solutions-oriented approach
- Coordinate with housekeeping and maintenance teams for room readiness and facility upkeep
- Process payments, manage cash floats, and maintain accurate transaction records
- Uphold brand standards through consistent cleanliness and service excellence
- Collaborate with cross-functional teams during peak hours and special events
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- Availability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency and ability to learn hotel software systems
- Strong communication and interpersonal skills with diverse clientele
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Attention to detail and problem-solving abilities in fast-paced environments
- No prior experience required - comprehensive training provided