Job Description
Join the heart of hospitality at Omaha Grand Hotel! We're seeking enthusiastic Front Desk Agents to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries. This entry-level position offers paid training, career advancement opportunities, and a vibrant team environment. If you're passionate about service and ready to grow in the hospitality industry, apply today!
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems
- Handle reservation modifications and inquiries with precision
- Resolve guest concerns promptly and escalate when necessary
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with POS systems
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work flexible shifts including weekends
- Previous customer service experience preferred
- Attention to detail and organizational skills
- Positive attitude and teamwork mindset